Snapdeal, India’s largest online marketplace, has the most efficient delivery experience, as per a mystery shopping report by RedSeer Consulting, largest advisory firm in Indian consumer internet space. As per the report, based on performance of Indian e-tailers on parameters like speed, reliability and warehousing capabilities, Snapdeal tops the list with the fastest delivery time at 3.9 days.
Speaking about the findings, Jayant Sood, Chief Customer Experience Officer, Snapdeal said “Snapdeal’s recognition as the best in delivery time and consistent compliance to promised timelines, is a huge validation of our efforts in building a reliable and efficient ecosystem. Smart planning, consistent innovation and a customer-centric approach by our teams has resulted in improving Snapdeal’s logistics capabilities. Delivering best customer experience is the key to achieving our vision of achieving 20 million daily transacting users by 2020.”
The findings were derived basis an extensive mystery shopping exercise over a period of three months from November 2015 to February 2016. The data was gathered by tracking more than 6000 orders across 25 cities.
Snapdeal has invested $300 million last year to strengthen its logistics and supply chain capabilities. In the past one year, Snapdeal has also added 2 million square feet of warehousing space spread over 25 cities and built 63 fulfilment centers to increase its reach to new geographies.