In the latest data released by the Directorate General of Civil Aviation for the month of July 2020, AirAsia India again emerged as the most punctual airline retaining the no. 1 spot in the On-Time Performance (OTP) metric.
The airline has broken all On Time Performance records with an OTP of 98.1% as reported by the DGCA for July 2020. AirAsia India also clocked 100% OTP in Mumbai, Hyderabad, Chennai, Pune, Goa, Visakhapatnam, Ahmedabad, Bagdogra and Chandigarh. This achievement was driven by an enhanced focus on operational efficiency and the adoption of various technological measures by the airline.
Amongst several initiatives, AirAsia India recently launched its ‘RedSmart’ app, an aviation analytics app that helps enhance the operational efficiency of the airline by monitoring and helping manage aircraft turnaround between flights with data analytics in real time. In addition, the airline has also been leading digital transformation efforts, enabling a contactless and seamless travel experience for its guests by including an array of tech-enabled services like SMS bag tags, Self-Baggage Drop facility in Bengaluru, AirAsia FlyPorter doorstep to doorstep baggage delivery services that can be pre-booked online and making its chatbot AVA available on WhatsApp in English and Hindi among other languages for customer support including new bookings, flights status, travel advisories and booking changes. The airline also collaborated with Bangalore International Airport Limited (BLR Airport) to make the DigiYatra, an industry-led initiative co-ordinated by the Ministry of Civil Aviation, available to enable guests flying on select AirAsia India flights from Bengaluru to register and use their biometrics as their boarding pass.
Talking about this accomplishment, Sunil Bhaskaran, MD & CEO, AirAsia India said, “Despite the challenging environment, we are excited to again take the No. 1 spot and set a new record for On Time Performance among domestic airlines in India. This reflects our ability to evolve and leverage technology to drive efficiencies in the new norms of flying. In the past few months, we have invested a lot in technology to make journeys safer, easier and more convenient for our guests. With ‘guest-obsessed’ being one of our core values, our focus has always been on enhancing the travel experience to deliver value to our guests. At AirAsia India, we are thrilled to achieve category leadership on critical industry metrics for on-time performance, lowest complaint ratios and least cancellation percentages. We are proud of our Allstars who have worked hard to ensure that amidst several changes in flying and operations, our guests reach their destinations on time and have a memorable experience.”
To make the most of technology to enable efficiencies and reduce manual processes at airports, AirAsia India opens web check-in 14 days prior to departure on www.airasia.com and the AirAsia Mobile App and encourages all its guests to web check-in.
In keeping with the changing demographics of fliers since operations resumed in May 2020, AirAsia India has also strengthened efforts to promote online check-in through a slew of measures including QR codes in passenger interface areas at airports, deployed additional staff to educate and assist first time travelers and adopted vernacular communication on social media, Contact Centre IVR and AVA, the AirAsia Virtual Allstar now available 24/7 on WhatsApp to address customer queries. A combination of these efforts have enabled AirAsia India to record a 98% web check-in for passengers in July 2020 and achieve the record 98.1% OTP. The airline is continuously innovating to stay ahead and had recorded 94% OTP in June 2020 and has the highest OTP as reported by DGCA on average for the last 12 months.