EHL has redesigned its EMBA with a clear focus: to learn, to design, and to deliver innovative services by putting customer experience at the core of business strategy.
The state recognized, internationally accredited program will be offered to seasoned professionals who wish to acquire an Executive MBA with strong notions of service excellence and customer-centric business strategies incorporated in the learning experience.
As a global hub for Service Excellence, EHL draws on its extensive experience and unique industry access to explore the future of the customer journey and prepare the leaders of tomorrow to actively shape and create a service orientation within their business.
“This new program is perfectly aligned with our teaching philosophy and commitment to provide the most impactful programs, always one step ahead. Going beyond a traditional EMBA program, everything around a product that adds value for the customer will be looked at”, explained Dr Achim Schmitt, Dean of the Graduate School ad interim.
The new EMBA by EHL will be offered each fall semester in Singapore, as of 2021, as well as at EHL Campus Lausanne every spring intake, as of 2022. The program includes study trips and visits from international professors, and innovative solutions will be developed to leverage both campus locations throughout the program, if students wish to further broaden their international exposure and the global sanitary conditions allow for it.
Through this part-time program based on a blended approach that can be undertaken in parallel of their jobs, busy Executives will accelerate their careers, having integrated the world’s most influential hospitality alumni network and armed with a fresh global perspective.