PNB MetLife receives three new International Organization for Standardization (ISO) certifications

PNB MetLife has received three coveted International Organization for Standardization (ISO) certificates recognizing its leadership in Business Continuity Management System – ISO/IEC 22301:2012, Information Security Management System – ISO/IEC 27001:2013, and IT Security Management System – ISO/IEC 2000-1:2011.

The three ISO certifications, established by DNV GL Business Assurance UK Limited, set international standards and provide guidelines, for managing business continuity challenges and risks which can be implemented across the lifecycle of the organization.

With the onset of the global COVID-19 pandemic, PNB MetLife enacted a robust business continuity plan that went beyond IT infrastructure.  It ensured the safety and wellbeing of employees, continued customer engagement and digital servicing, and simplified premium payment and claims processes.

The governing body also recognised PNB MetLife’s information security and IT service management systems for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving IT Service Management Systems. With increased digital transactions and servicing during the lockdown, PNB MetLife’s robust information security and service management practices ensured customers could continue to access its full range of products and services and transact with confidence that their data was secure.

Ashish Kumar Srivastava, MD & CEO, PNB MetLife, said “The ISO certifications provide global validation to PNB MetLife’s rigorous efforts in developing and implementing a quality management system that continuously delivers beyond the expectations of all the stakeholders. We are building a resilient organisation that is prepared to support our customers in any situation.”

ISO Certifications received at a glance

SN ISO Certificate Standard Name Description
1 ISO/IEC 22301:2012 Business Continuity Management System Business Continuity Management System for design, development, issue and servicing of Life Insurance Products and supporting processes
2 ISO/IEC 27001:2013 Information Security Management System Establishing, implementing, maintaining and continually improving an Information Security Management system
3 ISO/IEC 20000-1:2011 IT Service Management System


Planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving an IT Service Management Systems

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