Shriram Housing Finance Launches Digilocker Facility for Customers

Shriram Housing Finance Limited, a leading affordable housing finance company, promoted by Shriram City Union Finance Limited (Shriram Finance) and part of the Shriram Group, announced that key documents for its customers would now be available on Government of India’s largest e-governance platform ‘Digilocker’. The company intends to provide its customers quick access to Interest Certificates, which is among the most needed document during the tax filing season. ‘Digilocker’ is a government of India initiative to drive the digital economy, and will facilitate ease for customers to access their Shriram home loan documents anytime and anywhere, at the click of a button.

Shriram Housing Finance is now live on Digilocker and customers will be able to download the mortgage documents directly into their Digilocker accounts and store them for future reference and safekeeping. This is a self-service mode and once it is linked, the customer will be able to access their digitally signed documents with one click.

Digilocker has over100 million registered users and is an extensive platform for the delivery of documents in a secure manner. The company is the second housing finance company to issue such documents on Digilocker. In the first step, the company will be providing the Interest Certificates; going ahead other documents including welcome letters, and loan documents as well will be available. The company will also work on accessing documents directly from Digilocker for onboarding customers, which will further reduce the turnaround time and shall result in a hassle-free onboarding experience.

Commenting on the announcement Mr Ravi Subramanian, MD & CEO, Shriram Housing Finance said, “Shriram Housing Finance has been investing in transforming the mortgage experience for customers with the use of digital tools, and this is the next step in providing the wow experience which our customers deserve. Affordable housing finance customers are increasingly shifting to more digital modes to transact. From mobile apps to home automation to cashless commerce and beyond, digital disruption is the ever-changing normal for consumers today. We want to provide a comprehensive self-service model for our customers to create a seamless experience. We have brought a host of services to our Mobile App & Web portal, and now are extending a few of these to Digilocker. At Shriram as well, digital disruption is changing what we do and how we get things done. The technologies needed to reimagine Finance are here and will only get better.”

What is Digilocker?

DigiLocker is a flagship initiative of the Ministry of Electronics & IT (MeitY) under the Digital India programme. DigiLocker aims at ‘digital empowerment’ of a citizen by providing access to authentic digital documents in a citizen’s digital document wallet. The issued documents in the DigiLocker system are deemed to be at par with the original physical documents. Important documents like Aadhaar, Pan Card, Driving Licence, RC, education certificates and financial documents have been among the most accessed documents through DigiLocker by crores of Indian citizens.

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