Rezo.ai redefining contact centers with Artificial Intelligence (AI)

Rezo.ai is helping numerous organisations transform their traditional contact centers into modern AI-powered contact centers. With Rezo.ai, businesses are able to strengthen their contact center capabilities and scale without worries about customer experience (CX).

Leveraging the power of cognitive technologies such as AI, Natural Language Processing, and Predictive Intelligence, coupled with the power of the human touch, Rezo.ai powers consistently personalised engagements across the customer lifecycle. The platform monitors customer-agent interactions to provide the agent with real-time tips during customer engagements, thereby personalising and delivering employee training to enhance operational efficiency for quicker scalability.

Amidst rising levels of customer expectations, businesses can build an omnichannel contact center that allows users the flexibility to interact over their preferred channel. Rezo.ai is a powerful tool that enables automated interactions across multiple channels – email, chat, voice, and social and supports 100+ languages for catering to the niche requirements of a diverse customer base.

Commenting on the same, Dr. Rashi Gupta, Chief Data Scientist & Co-founder, Rezo.ai, states, “The many benefits of applied AI are just beginning to be realized. With Rezo, hundreds of businesses across sectors such as Automobile, Insurance, Logistics, Education, Healthcare, and Travel are orchestrating real-time AI-driven customer and employee experiences. Uniquely positioned, Rezo provides smarter assistance as compared to traditional AI-automation tools by enriching conversations with knowledge-base and intelligent insights including recommendations and next-best actions.”

With a strong presence in India, and with expansion plans for the US and the Middle East, Rezo.ai is moving ahead with high vigor to empower businesses across the globe with its AI-powered contact center.

Last week, the company raised an undisclosed amount in seed funding led by Modulor Capital, Dexter Angel Network, Veda, and prominent angels including Bhavesh Manglani (Co-founder Delhivery); Devesh Sachdev (Founder, Fusion Microfinance).

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